A grounded support agent that answers from your own docs, tickets, and product.
A retrieval-augmented agent that resolves repetitive tickets, drafts replies for complex ones, and gives your team an honest view of what customers actually ask.
What this label means: An architecture we have implemented before and can rebuild around your workflow.
Most support bots are either too generic to be trusted or too rigid to be useful. Answers must be grounded in real product behavior, not invented.
Index help center, runbooks, past tickets, changelogs, and product schema.
Every response links back to the source. If grounding is weak, the agent escalates.
Defaults to draft mode for human approval. Auto-send unlocks per topic once accuracy is proven.
Resolved threads feed back into the index so the agent stays current with the product.
This demo turns into a real system through one of these engagements.
Agents that take action — book meetings, file tickets, run a research loop, qualify a lead, draft a proposal. Built grounded, observable, and safe, with humans in the loop where it matters.
Read service →We connect modern AI to the systems you already run on — HubSpot, Salesforce, Notion, Slack, Google Workspace, your ERP, your custom internal app — so the automation lives where the work happens.
Read service →Triage, classification, drafting, summarization, data extraction, routing, follow-up. The unglamorous work that eats your team's day. We automate it with AI plus humans where it matters.
Read service →This is a demo of an architecture we can adapt for you. Tell us your tools and workflow and we will scope what an Ideaplexa-built version looks like — timeline, integrations, and what stays a human decision.